Return and Exchange Policy
Return & Exchange
- The item(s) is faulty, damaged or defective at the time of delivery.
- The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
- You must notify us within 3 days of delivery by writing to [email protected] or calling at +92-41-111-102-202, in case you want to raise a dispute. At ITTEHAD, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
- No product/item ordered online can be exchanged at any ITTEHAD retail store. Replacement will be sent in case a defected/faulty/damaged item is shipped both domestically and internationally. You will be required to email photographic evidence of the defective item at [email protected], within 7 days of purchase before any claims can be processed.
- There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following.
- Exchange request is made outside the specified time frame.
- Product is damaged because of use.
- Product has been tampered.