FAQ's

Q. How will my order be delivered to me? 
Your order will be delivered via courier at your doorstep. Your courier will collect the payment in the form of cash and deliver the package to you. Cash on delivery is not available for International orders.

Q. How long will my order take to arrive? 
Your order typically reaches your doorstep between 3-5 working days. 

Q. What are your Shipping Charges? 
We offer free delivery on all orders over PKR 4000/- 

Q. Do you offer free shipping during sale? 
No we charge Rs.250/order during sale

Q. What Payment Methods do you accept?
We currently accept all major credit/debit cards and Cash on Delivery (COD).

Q. How do I check the status of my order? 
Your order status is updated to you via emails. Once your order is placed, you will receive an email with your order details. Again, after your order is dispatched we send you an email with your tracking details. Please check your spam for the status of your order. 

Q. Do you offer International Shipping? 
We offer international shipping via FedEx.

Q. Can I cancel my order? 
If you wish to cancel your order, get in touch with Customer Support as soon as possible with your order number. As long as your order has not been dispatched, we can cancel it. 

Q. I got a confirmation call for my order. Why is that? 
You receive a confirmation call for your order to verify your order. Alternately you can call us at our number to verify your order. 

Q. Why was my order put on hold? 
We put an order on hold when a customer fails to confirm his/her order. If your order remains on hold for 3 days, it will automatically be canceled.